Refund policy

Return and Refund Policy

We want you to love your purchase, but if you're not completely satisfied, we’re here to help! Please review our return and refund policy below.

Returns

• Eligibility: We accept returns within 14 days of the delivery date. Items must be unworn, unwashed, and in original condition with tags attached. All sale items, gift cards, and personalized items are final sale and not eligible for return.
• Requesting a Return: To start a return, please contact us at info@zznpw.com with your order number and reason for the return. We will guide you through the process and provide a return shipping address.

Return Shipping

• Customers are responsible for the cost of return shipping.
• We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Refunds

• Once we receive and inspect your returned item, we will notify you by email about the status of your refund.
• Approved returns will be refunded to your original payment method within 5-10 business days. Original shipping charges are non-refundable.

Exchanges

We currently do not offer exchanges. If you need a different size or color, please return the original item for a refund and place a new order.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us at info@zznpw.com within 7 days of receiving your order. Be sure to include photos of the damage, and we’ll work to resolve the issue as quickly as possible.